Support After You Buy

HomeSafe

Buying your home is just the beginning. MHP’s HomeSafe Program provides education and support to help ONE Mortgage homeowners successfully manage and maintain their homes for the long term.

HomeSafe includes two types of post-purchase support:

HomeSafe Education helps new ONE Mortgage homeowners build the knowledge and skills needed for successful homeownership.

HomeSafe Counseling provides free, one-on-one assistance to ONE Mortgage and SoftSecond homeowners who are experiencing financial challenges or having difficulty making their mortgage payments.

HomeSafe Post-Purchase Education

ONE Mortgage homeowners are required to complete an MHP-approved HomeSafe post-purchase education workshop within six months of closing.

HomeSafe workshops are provided at no cost to ONE Mortgage homeowners and are designed to help you understand the responsibilities of homeownership and prepare for expenses and challenges that may arise after you purchase your home.

What will I learn?

• Successful homeownership and financial management

• Home maintenance and repairs

• Energy efficiency

• Crime and fire safety

• Lead paint

• Refinancing and home equity

• Property taxes and estate planning

• Homeowners insurance

• Mortgage delinquency and foreclosure prevention

Visit MyMassHome.org and use the Homeownership Education Calendar to find an approved HomeSafe post-purchase education workshop.

HomeSafe Education Providers

The following organizations are approved by MHP to provide HomeSafe post-purchase education. Contact a provider to learn about upcoming classes and registration.

Please note: Most classes are held virtually, and you may register for any provider’s class. Some providers may also offer in-person or hybrid options.

HomeSafe Counseling

MHP-approved HomeSafe counseling agencies provide free, individualized counseling to ONE Mortgage and SoftSecond homeowners who need assistance maintaining successful homeownership. Choose the agency that serves the county where your home is located.

If you are concerned about making your mortgage payment, contact your mortgage servicer as soon as possible and reach out to a HomeSafe counseling agency for assistance.

For questions about HomeSafe, contact MHP by email.

Are You Selling?

If you are selling your home and bought it with either a SoftSecond or ONE Mortgage loan, these are the steps you need to take to satisfy your loan requirements.

SoftSecond Loan Program: If you bought your home with a SoftSecond loan, your first and second mortgages are owned by your lender. Only your lender can provide payoff information for your first and second mortgages. Review your mortgage invoices for contact information of your lender.

If you also received a subsidy mortgage from MHP, this would be considered your third mortgage. When selling your property, you are required to pay back this subsidy mortgage to clear the lien on your property. To do so, please complete the MHP payoff checklist and email it to onemortgage@mhp.net or fax it to 617-330-9111. Please be sure to complete the form as accurately as possible. Incomplete payoff requests will cause delays in processing.

If you bought with ONE Mortgage: If you bought your home with a ONE Mortgage loan, your first mortgage is owned by your lender. Only your lender can provide payoff information for your first mortgage. Review your mortgage invoices for contact information of your lender.

If you also received a subsidy mortgage from MHP, this would be considered your second mortgage. When selling your property, you are required to pay back this subsidy mortgage to clear the lien on your property.* To do so, please complete the MHP payoff checklist and email it to onemortgage@mhp.net or fax it to 617-330-9111. Please be sure to complete the form as accurately as possible. Incomplete payoff requests will cause delays in processing.

Some homeowners may qualify to have their subsidy debt erased, such as if you have lived in your home for the full 30-year term of your mortgage. For more information, email onemortgage@mhp.net.

Are You Refinancing?

SoftSecond and ONE Mortgage homeowners looking to refinance must repay the amount of subsidy used or request information on MHP's subordination policy.

Subordination applications are reviewed by MHP upon receipt of all required documentation. Contact MHP for more information on the subordination approval process. The application processing time typically takes between 10 to 15 business days and will require the applicant to speak with an MHP approved HomeSafe counselor.

If you are refinancing and paying off the MHP Subsidy Mortgage you need to complete a payoff checklist and return it to MHP along with the commitment letter for your new financing. MHP will then calculate the subsidy payoff and invoice you for the amount of subsidy that has been applied to your SoftSecond or ONE Mortgage. Borrowers who are cashing out more than $10,000 will be contacted by a HomeSafe counselor.

Payment is due in full once the invoice has been received by the borrower. MHP does not offer any payment plans. Once MHP has received payment in full you, or whoever has been designated as your payoff representative, will receive a discharge releasing the MHP Subsidy Mortgage. MHP is not responsible for the recording of this discharge or any fees associated with the recording. Please reference section 15 of your MHP Subsidy Mortgage.